Xv999 Terms & Conditions – A Complete Guide to Using the Platform

1 General Terms of Use

Xv999 is an international online betting and gaming platform serving users in Bangladesh and other countries. These Terms & Conditions apply to all users of the xv999 website and mobile app.

• You must be at least 18 years old to use this platform. Proof of age documentation may be requested at any time.
• Accessing xv999's services from a country where they are legally prohibited is a violation of these terms.
• By using the platform, you are betting at your own risk. xv999 accepts no liability for any financial losses.
• Xv999 reserves the right to update its terms of service at any time without prior notice. Continued use of the platform after any changes will be considered acceptance of the updated terms.
• Any funds credited to an account incorrectly due to a technical error may be reclaimed by xv999.

2 Account Registration & Verification

To open an account at xv999, you must provide accurate and up-to-date information. Accounts registered with false details will be permanently closed.

• Only one account is permitted per person, per mobile number, and per payment method.
• To update the name, date of birth, or contact details provided at registration, please contact Customer Care.
• KYC (Know Your Customer) verification is mandatory before your first withdrawal. You will need to submit your National ID and a selfie.
• Xv999 may request additional identity verification documents at any time. Failure to provide them within the specified timeframe will result in a temporary account suspension.
• It is entirely the user's responsibility to keep their password and login details confidential. xv999 will not be held liable for any loss resulting from a shared password.

3 Deposit & Withdrawal Policy

All financial transaction rules on xv999 are clearly defined. Please read this section carefully to avoid any confusion.

• Minimum deposit is ৳200 and the maximum daily deposit is ৳5,00,000.
• The minimum withdrawal is ৳500 and the maximum daily withdrawal is ৳2,00,000.
• Withdrawals must be made through the same method used for the deposit. If you deposited via bKash, your withdrawal will be processed to bKash.
• Withdrawals to bKash and Nagad are typically processed within 30 minutes. Bank transfers may take up to 2 business days.
• Wagering requirements must be completed before withdrawing from your bonus balance. However, your original deposited funds can be withdrawn at any time.
• If money laundering is suspected or unusual transactions are detected, xv999 reserves the right to place a hold on withdrawals and conduct an investigation.

4 Betting Rules

Before placing bets at xv999, make sure you know these core rules. They apply to all bet types — Sports Betting, Live Casino, slots, or anything else.

• Once a bet is confirmed, it cannot be cancelled unless xv999 voids it due to a technical issue.
• If a match is cancelled or postponed, the full stake for that bet will be refunded.
• If any leg of an accumulator bet is voided, that leg will be calculated at odds of 1.00.
• In disputes relating to match results, the decision of xv999's trading department is final.
• If incorrect odds are displayed due to a technical error, xv999 reserves the right to void any bets placed at those odds.
• In live betting, if a wager is accepted on an event that has already been settled due to network delay, it will be considered void.
• Match-fixing, syndicate betting, and any form of coordination across multiple accounts are strictly prohibited.

5 Bonus & Promotion Terms

All bonus offers at xv999 come with their own terms and conditions. The general rules are outlined below — for details on a specific offer, on the Voucher page will receive.

• By claiming a bonus, you automatically agree to the specific terms and conditions applicable to that bonus.
• The wagering requirement for the welcome bonus is 5x – meaning you must wager five times the bonus amount.
• Bets placed with bonus funds must be at minimum odds of 1.50. Any bets placed at lower odds will not count toward the wagering requirement.
• The same bonus cannot be claimed more than once. A new bonus cannot be activated while another bonus is still in progress.
• Bonuses are generally valid for 30 days. Any unused bonus balance will be forfeited upon expiry.
• If you withdraw while a bonus is active, the bonus balance will be forfeited and only your real balance will be withdrawn.
• Xv999 reserves the right to withdraw any bonus offer or modify its terms at any time.

6 Account Suspension & Closure Policy

Xv999 may temporarily suspend or permanently close an account for any of the following reasons.

• Registering with a false identity or fraudulent information.
• Operating more than one account.
• Bonus abuse or bonus hunting.
• Betting manipulation or system exploitation.
• Suspicious money laundering activity.
• Refusal to provide the required documents for KYC verification.
• Operating an account on behalf of a minor.

For permanently closed accounts, xv999 considers the return of any remaining real deposit balance – excluding bonuses – on a case-by-case basis.

7 Responsible Gaming Policy

Xv999 believes betting is a form of entertainment – not a source of income. That's why we provide a range of tools to help keep our members safe.

• Deposit Limits: You can set your own daily, weekly, and monthly deposit limits.
• Self-Exclusion: You can request to deactivate your account for any period between 30 days and 5 years.
• Reality Check: You have the option to receive reminders showing how long you have been playing at set time intervals.
• Cooling-Off: Take a break from betting for anywhere between 24 hours and 6 weeks.

To learn more, Responsible Gaming View page.

8 Dispute Resolution Process

If you have a dispute regarding a bet outcome or payment, please submit a complaint following the steps below.

• Start by emailing support@xv999.best or contacting us via live chat. Please include a detailed description and any relevant screenshots.
• Xv999 will typically provide an initial response within 72 hours. Complex matters may take up to 7 business days.
• If you are not satisfied with xv999's decision, you may escalate your complaint to an independent dispute resolution body.
• The above process must be completed before pursuing any legal action over a betting dispute.

9 Privacy & Data Protection

Xv999 is committed to protecting the personal information of its users. Our full data collection, usage, and storage policy can be found Privacy Policy Available on the page.

• Personal information is never sold or shared with third parties.
• Information is not shared with any party outside of government authorities, and only when legally required.
• All data is secured with 256-bit SSL encryption.

10 Changes to Terms & Their Effect

Xv999 reserves the right to modify these Terms & Conditions. Users will be notified via their registered email address for any significant changes. Continued use of the platform after such changes constitutes acceptance of the updated terms. The latest version of these Terms & Conditions will always be available on this page.