By registering or using xv999's services, you are deemed to have accepted this Privacy Policy. Please take a moment to read it carefully.
1 What information we collect
Xv999 collects certain personal information in order to provide its services. This information falls into three categories.
a) Information You Provide Directly:
- Name, date of birth, and gender — collected at registration.
- Mobile number and email address – for communication purposes.
- National ID card details – for KYC verification.
- Payment details (bKash/Nagad number) – for processing transactions.
- The content of communications with the support team.
b) Automatically Collected Data:
- IP address and device type – for security verification.
- Browser and operating system information.
- The time you accessed the site and how long you stayed.
- Which pages you visited and where you clicked.
- Betting history and gaming patterns.
c) Information Received from Third Parties:
- Transaction confirmation from payment providers (bKash, Nagad).
- Risk assessment data from fraud prevention agencies.
- Information received from government authorities under legal obligations.
| Type of Information |
Reason for Collection |
Required? |
| Name & Date of Birth |
Age & Identity Verification |
Yes |
| Mobile number |
OTP & Communications |
Yes |
| NID information |
KYC Verification |
For withdrawals: Yes |
| Payment Number |
Processing Transactions |
Yes |
| Browsing Information |
Security and experience improvement |
Automatic |
2 How Your Information Is Used
Xv999 uses collected data only for specified purposes. Any purpose for which your data may be used is clearly stated here in advance.
- Account Management: Your data is used for registration, login, password recovery, and account security.
- Financial Transactions: Payment information is used to process deposits, withdrawals, and bonus payments.
- Legal Compliance: Identity information is used to comply with anti-money laundering regulations and KYC requirements.
- Fraud prevention: Usage and transaction patterns are analyzed to detect any unusual activity.
- Service Improvement: To understand which features are used most and improve the platform accordingly.
- Personalised experience: Showing you relevant offers based on your game preferences and betting history.
- Contact: Sending important updates, transaction confirmations, and promotional messages.
- Responsible Gaming: Excessive betting behavior is identified and protective measures are taken accordingly.
xv999's Commitment: Your information is never shared with third parties for advertising purposes. Promotional communications from xv999 contain only xv999's own offers.
3 Who your information is shared with
Xv999 does not sell your data to any third party. However, limited information may be shared in the specific circumstances below in order to operate our services.
- Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
- Game providers: Data is shared with partners such as Evolution Gaming and Pragmatic Play solely to provide access to their games — they are not permitted to use your data independently.
- Fraud Prevention Services: Limited data may be shared with specialized security firms to protect account security.
- Legal obligations: We are legally required to provide information in response to a court order or a valid request from a government regulatory authority.
- Business Transfers: If xv999's business is transferred to new ownership, user data may be transferred as well. You will be notified in advance if this occurs.
Your data is never shared with advertising companies, data brokers, or marketing agencies. This is xv999's absolute policy.
4 Cookies & Tracking Technologies
The xv999 website and app use cookies and similar technologies. These are stored as small data files in your browser.
- Essential Cookies: For maintaining login sessions and security. Disabling these will prevent the site from functioning properly.
- Functional cookies: To remember your preferred language and display settings.
- Analytics cookies: To understand which parts of the site are used most. This data is kept entirely anonymous.
You can disable cookies through your browser settings, though some features may not function properly as a result.
5 Technical Measures for Data Security
Xv999 uses multiple layers of technology to protect your data. These layers work together so that if one fails, the others continue to keep your information safe.
- All web traffic is secured with 256-bit TLS/SSL encryption.
- Data stored in the database is encrypted separately.
- Passwords are stored using bcrypt hashing — no one can ever view your password.
- Suspicious login attempts are automatically blocked.
- All servers undergo regular security audits.
- Server access is restricted to authorized personnel only, and every access attempt is logged.
- Financial information is stored in a separate, secure environment.
256-bit SSL
bcrypt Password
Layered protection
Regular Audits
Important: No online system is 100% impenetrable. You also have a role to play — use a strong password, never share it with anyone, and keep 2FA enabled.
6 Your Rights Regarding Your Data
If you have an account with xv999, you have certain rights regarding your personal information. To exercise these rights, email us at support@xv999.best.
Right to Access Your Data
You can request a copy of all the data xv999 holds about you. It will be provided within 30 days.
Right to Correct Your Information
You can request corrections to any inaccurate or outdated information. Just reach out to our support team.
Right to erasure
Once your account is closed, you may request the deletion of any data we are not legally required to retain.
Right to Restrict Processing
You may request that your information not be used for specific purposes, though some services may become unavailable as a result.
Right to Data Portability
You may request an export of your data in a machine-readable format (CSV/JSON).
Right to Opt Out of Marketing Messages
You can opt out by clicking "Unsubscribe" in any promotional email or SMS, or by contacting our support team.
7 How Long Your Data Is Retained
Xv999 does not retain data longer than necessary, though certain information must be kept for a defined period for legal and business reasons.
- Active account data: retained for as long as your account remains active.
- Transaction data from closed accounts: retained for 5 years after closure (for legal compliance).
- KYC documents: 5 years after the last transaction.
- Customer care conversations: 3 years.
- Betting history: 5 years (for dispute resolution).
- Analytical data: retained indefinitely after anonymization.
Once the retention period expires, data is securely deleted or anonymized.
8 Protection of Minors' Data
Xv999's services are strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.
- Date of birth is verified at the time of registration.
- Age is re-verified during the KYC process.
- Any account suspected of belonging to a minor is suspended immediately.
- If a minor's data is collected inadvertently, it will be deleted upon request from a parent or guardian.
If your child has accidentally registered on xv999, please contact support@xv999.best immediately. We will delete the account within 24 hours.
9 Changes to the Privacy Policy
Xv999 may update this Privacy Policy from time to time. For significant changes, a notice will be sent to your registered mobile number or email address. For minor changes, only the date on this page will be updated.
Continued use of xv999 after any changes are made will be considered your acceptance of the updated policy. We recommend checking this page from time to time.
Contact: For any questions about this Privacy Policy or to submit a data-related request, email us at support@xv999.best. Our privacy team typically responds within 48 hours.